📞 Phone: 405-842-SWAN (7926) (best during store hours).

💌 Email: shopblackswanbtq@gmail.com (responses usually within 24–48 hours).

💬 Website Chat: Perfect for quick questions while shopping online.

🔄 Return Portal: Use our Self-Serve Return Portal to kick off online returns/exchanges.

🏬 In-Store: Stop by Tuesday–Saturday at 178th & MacArthur in Deer Creek (Edmond, OK).

Shop Pay Installments, in partnership with Affirm, lets you choose to pay in full at checkout or split your purchase into easy payments.

Options vary, but you can use installments on orders over $50 (including discounts, shipping, and taxes).

Four bi-weekly payments: No fees, no interest.

Monthly payments: May include interest.

• 4 bi-weekly payments → No interest, no fees.
• Monthly payments → May include interest, depending on the plan.
• You can pay off your balance early with no penalty.
• There are no late fees, but missed or partial payments may affect your ability to use Shop Pay Installments in the future.

Splitting into 4 bi-weekly payments will not impact your credit score.

Choosing monthly payments may be reported to a credit bureau.

Available to U.S. customers with a valid U.S. shipping address.

Shop Pay Installments can’t be used on restricted items such as alcohol, tobacco, narcotics, weapons, cryptocurrency, or financial services.

For full details, check out the Shop Pay Terms of Service and Affirm’s Terms of Service.

Processing is the time it takes us to prepare, package, and hand off your order — whether that’s to USPS/UPS for shipping or setting it aside for in-store/curbside pickup.

1. Order Confirmation → We receive your order and double-check that everything is in stock.

2. Pulling & Packing → Your items are carefully pulled from our boutique inventory, inspected for quality, and packaged with love.

3. Shipping vs. Pickup Prep

Shipping: A USPS/UPS/DHL label is created, and your order is prepped for carrier pickup or drop off.

In-Store Pickup/Curbside: Your order is packaged, labeled with your name, and held at the front desk for easy pickup.

4. Ready Notification

Shipping: You’ll receive a tracking number once USPS/UPS/DHL scans your package.

Pickup: You’ll get an email/text notification when your order is ready to be picked up.

Ready-to-ship items: Usually 2–3 business days (up to 5 during busy times).

Pre-orders: Ship/pickup 3–5 days after they arrive at our boutique.

Pickup orders: Available in 2–3 business days after purchase unless noted otherwise.

Nope, processing happens Tuesday–Saturday during our business hours.

Orders placed after closing, on Sundays, or on Mondays start processing the next business day.

Pickup Hours: Tuesday–Friday, 12 PM–4 PM.

For curbside pickup, just call/text 405-842-7926 with your name + order number + vehicle when you arrive. We’ll bring it out to you.

A tracking number will be emailed/texted to you as soon as a label has been created.

Select "PICK UP" at checkout.

You'll get an email or text when your order is ready (usually 2-3 business days).

Pickup Hours: Tuesday–Friday, 12 PM–4 PM.

For curbside pickup, just call/text 405-842-7926 with your name + order number + vehicle when you arrive. We’ll bring it out to you.

Yes! If you need expedited shipping or pickup sooner than the standard 2–3 business days, please contact us ASAP:

📞 Call: 405-842-SWAN (7926)

💌 Email: shopblackswanbtq@gmail.com

💬 Website Chat

We’ll do our best to accommodate early pickups or rush shipping whenever possible.

Your order confirmation (a screenshot on your phone is perfect).

A valid ID for verification.

If someone else is picking up for you, please add a note to your order at checkout with their name. If you forgot to add a note, just give us a call or text ahead of time so we can make sure your order is released to the right person.

Ready-to-ship items: 3–5 business days.

Pre-orders: Ship 3–5 days after arrival at our store.

Need items split-shipped? We can invoice you for shipping your ready-to-ship items early.

Yes! If you need expedited shipping, please contact us ASAP:

📞 Call: 405-842-SWAN (7926)

💌 Email: shopblackswanbtq@gmail.com

💬 Website Chat

We’ll do our best to accommodate early pickups or rush shipping whenever possible.

Yes! Complimentary shipping on orders over $100 (after discounts, before taxes) in the U.S.A.

USPS, UPS, or DHL (depending on your location).

A tracking number will be emailed/texted to you as soon as a label has been created.

Customers pay return shipping.

Replacement shipping will be invoiced before your new item is sent.

We are not responsible for lost, stolen, or delayed packages once marked delivered.

We recommend using tracked or insured shipping.

Contact us within 3 days of delivery at shopblackswanbtq@gmail.com with photos of the damage.

If we are not notified within 3 days, the item is no longer eligible for replacement or store credit.

Depending on stock, you’ll receive a replacement or store credit.

• No, colors may vary slightly due to lighting, lenses, or device screens.

We offer exchanges and returns for store credit only within 14 days of the in-store purchase or 14 days from the date of delivery for online orders.

Approved online items must be postmarked within this 14-day window.

During the holiday season (Black Friday through Christmas Day), our return window extends until January 1.

Original tags attached.

Unworn, unwashed, unaltered.

Free from odors, makeup, deodorant, pet hair, and stains.

Shoes must be exchanged only and shipped back in original box (inside another protective box).

The following items are FINAL SALE and are NOT eligible for exchanges/returns:

• Accessories: bags, clutches, gloves, hair accessories, hats, jewelry, masks, scarves, sunglasses
• Blankets
• Baby items (bags, blankets, mealtime, teething)
• Clearance/sale items marked 20%+ off or “AS IS”
• Gift cards/certificates
• Drinkware/Food: Tumblers
• Intimates: bodysuits, bralettes, camis, dress extenders
• Slippers
• Socks
• Special orders
• Swimwear

Items purchased with store credit or discount codes are final sale and not eligible for return or exchange.

Original shipping costs are non-refundable.

Customers are responsible for paying shipping costs to return item(s) for exchange or store credit.

If you request an exchange, you will also be responsible for shipping your replacement back to you. Once your return is approved, we’ll send a shipping invoice. As soon as it’s paid, we’ll ship your new item and provide tracking.

Note: Even if your original order qualified for free shipping, exchange shipping is not covered.

1. Log in to your account with your email.
2. Open the verification code email.
3. Enter the code into the return portal.
4. Select the order and items you want to return.
5. Add return reason + notes.
6. Submit request.

Simply bring the eligible item back to our Edmond store during business hours.

If approved, you’ll receive shipping instructions via email.

You are responsible for return shipping.

We recommend tracked or insured shipping. Black Swan Boutique is not responsible for packages lost or damaged in transit.

Once we receive and approve your return, store credit is emailed to you.

Issued for product total only (shipping is non-refundable).

Must be redeemed within 30 days of receipt.

Online: Enter your code at checkout.

In-store: Just let us know, and we’ll apply it at the register.

Nope, they’re Final Sale.

If the item was marked as a gift, you’ll receive store credit equal to its value.

If it wasn’t marked as a gift, the original purchaser will be notified of the return.