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Thank you for shopping with Black Swan Boutique!  We appreciate your support and business!  We truly hope you love everything you purchased, whether in-store or online.  If you are not entirely satisfied with your purchase for whatever reason, we’re here to help!  
There are several ways to contact us, including our new Self-Serve Return Portal for online orders.

Effective Thursday, June 1, 2023, we now offer free exchanges and returns for store credit only for eligible items within 14 days of an in-store purchase or 14 days from delivery if ordered online.  For online orders, approved items must be postmarked and shipped back to us within these 14 days.  The customer pays for return shipping. 
During the Holiday Season (Black Friday through Christmas Day), our Exchange/Return Policy will be extended until January 1st.  We simply ask that you request an exchange/store credit within this timeframe.  For online orders, items must be postmarked and shipped back to us no later than January 1st.
Only regularly priced items are eligible for exchange/return and must meet the following criteria:
  • Merchandise must be returned to us in their ORIGINAL condition with the original tags intact and attached, unused, unworn, unwashed, unaltered, and free from smoke, perfume, or any other odor with no makeup or deodorant stains or pet hair. If an item has been worn once, it will not qualify as an exchange or return.
  • For online orders, items must be returned in their original clear packaging to protect in transit.
  • Shoes are eligible for EXCHANGE only. Shoe boxes must be encased in another box for shipping to protect the item.  If you send the shoes back with stickers and return labels directly on the box or if the shoe box is damaged, you may receive a partial refund only.   
The following items are FINAL SALE and are NOT eligible for exchanges/returns:
  • All Accessories: Bags, Clutches, Gloves, Hair Accessories, Hats, Jewelry, Masks, Scarves, Sunglasses
  • Blankets
  • Baby: Bags, Blankets, Mealtime, Teething
  • Clearance and Sale Items: Sale items marked 20% or greater and items marked “AS IS”
  • Gift Cards/Gift Certificates
  • Food: Tumblers
  • Intimates: Bodysuits, Bralettes, Camis, Dress Extenders
  • Socks
  • Special Orders
  • Swimwear
Original shipping costs to you are non-refundable.  You are responsible for paying your own shipping costs for returning your item(s) to our store for an exchange/refund.
Gift certificates are non-refundable and cannot be exchanged for momentary payment.  Items purchased with either previous Store Credit or a Discount Code are FINAL SALE and not eligible for exchange or return or store credit.
If your item(s) are eligible for return and meet the requirements listed above, visit our online Self-Serve Return Portal to initiate a return for online orders.  Please visit our store for items purchased in person. 
  • Log in to your account with your email.
  • In your email account, open the email sent from our store and copy the 6-digit verification code included in the email.
  • Go back to the return portal and enter this 6-digit verification code.
  • Click the order that you want to submit an exchange/return for store credit.
  • If your order has more than one item, select the item(s) that you want to exchange/return. If requesting an exchange, please include the correct size so we can pull it from our inventory as we will hold it for you!
  • Select a return reason and add a note for us.
  • Click Request return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions as you will be responsible for all return shipping costs.  Please consider using a shipping service where you can track the item and/or purchase shipping insurance.  Black Swan Boutique is not responsible for damages to clothing caused by improper care or handling by the delivery service.  We cannot guarantee your returned item will be received.

Please allow 5-7 business days for processing your order.  Once it has been inspected, you will be notified via email if you will a full or partial refund of store credit.  If you requested an exchange, we will email you with tracking information once your item ships.  If approved, store credit will be applied for the actual amount paid for the product(s) only as shipping is non-refundable.  Store credit may be used instantly!  Store credit must be used within 30 days of receipt. 
There are certain situations where only a partial refund may be granted (if applicable) which include:
  • any item not in its original condition, is damaged, or missing parts (buttons, zipper, etc.) not due to our error
  • any item that is returned more than 14 days after delivery

If you received an item with any problems or defects, please contact us via email at within 3 days of delivery to inform us of this issue.  If we are not notified within these 3 days of receiving the item, it will no longer be eligible for replacement depending on stock or return for store credit.  You must include a photo(s) of the damage/defect with your email.
Black Swan Boutique is not responsible for damages to merchandise caused by improper care or handling of the shipping carrier.  Please opt for a shipping service that offers insurance.
Exact merchandise colors may vary due to photography lenses (professional camera/smart phone), indoor/outdoor lighting, computer monitor/phone resolution and would not be considered damaged/defective.

If an item was marked as a gift when purchased and shipped directly to you (lucky you!), you will receive store credit for the value of your return.  An online code will be sent to you via email once the item has been received, inspected, and processed pending approval.
If the item was not marked as a gift when originally purchased or the gift giver had the order shipped directly to them to give to you later, we will reach out to the gift giver and notify them of your exchange/return for store credit.

Store credit from a return must be redeemed within 30 days of receipt.

We want to personally THANK YOU for shopping with the Black Swan Boutique!  We know there is a lot of competition out there for your business, and we truly value and appreciate your support of our small, family-owned business located right here in the heart of Oklahoma City! - xo, Kimberly Swan 🖤🦢👱🏻‍♀️