Love My Pup

Thank you for shopping with Black Swan Boutique!  We appreciate your support and business!  We truly hope you love everything you purchased, whether in-store or online.  If you are not entirely satisfied with your purchase for whatever reason, we’re here to help!  
 
HOW TO CONTACT US
There are several ways to contact us, including our new Self-Serve Return Portal for online orders.

• Call Us: 405-842-SWAN (7926)
• Chat with Us: website (https://blackswanboutique.com/)
• Email Us: shopblackswanbtq@gmail.com
• Self-Serve Return Portal: https://shopify.com/18875149/account/orders
• Visit Us: We are open Tuesday through Saturday at our store located at 122^nd and May in Northwest Oklahoma City!

 
EXCHANGE/RETURN WINDOW
Effective Thursday, June 1, 2023, we now offer free exchanges and returns for store credit only for eligible items within 14 days of an in-store purchase or 14 days from delivery if ordered online.  For online orders, approved items must be postmarked and shipped back to us within these 14 days.  The customer pays for return shipping. 
 
During the Holiday Season (Black Friday through Christmas Day), our Exchange/Return Policy will be extended until January 1st.  We simply ask that you request an exchange/store credit within this timeframe.  For online orders, items must be postmarked and shipped back to us no later than January 1st.
 
MERCHANDISE ELIGIBLE FOR EXCHANGE/RETURN
Only regularly priced items are eligible for exchange/return and must meet the following criteria:

• Merchandise must be returned to us in their ORIGINAL condition with the original tags intact and attached, unused, unworn, unwashed, unaltered, and free from smoke, perfume, or any other odor with no makeup or deodorant stains or pet hair. If an item has been worn once, it will not qualify as an exchange or return.
• For online orders, items must be returned in their original clear packaging to protect in transit.
• Shoes are eligible for EXCHANGE only. Shoe boxes must be encased in another box for shipping to protect the item.  If you send the shoes back with stickers and return labels directly on the box or if the shoe box is damaged, you may receive a partial refund only.   

  
FINAL SALE ITEMS
The following items are FINAL SALE and are NOT eligible for exchanges/returns:

• All Accessories: Bags, Clutches, Gloves, Hair Accessories, Hats, Jewelry, Masks, Scarves, Sunglasses
• Blankets
• Baby: Bags, Blankets, Mealtime, Teething
• Clearance and Sale Items: Sale items marked 20% or greater and items marked “AS IS”
• Gift Cards/Gift Certificates
• Food: Tumblers
• Intimates: Bodysuits, Bralettes, Camis, Dress Extenders
• Socks
• Special Orders
• Swimwear

Original shipping costs to you are non-refundable.  You are responsible for paying your own shipping costs for returning your item(s) to our store for an exchange/refund.
 
Gift certificates are non-refundable and cannot be exchanged for momentary payment.  Items purchased with either previous Store Credit or a Discount Code are FINAL SALE and not eligible for exchange or return or store credit.
 
REQUEST AN EXCHANGE/RETURN
If your item(s) are eligible for return and meet the requirements listed above, visit our online Self-Serve Return Portal to initiate a return for online orders.  Please visit our store for items purchased in person. 

• Log in to your account with your email.
• In your email account, open the email sent from our store and copy the 6-digit verification code included in the email.
• Go back to the return portal and enter this 6-digit verification code.
• Click the order that you want to submit an exchange/return for store credit.
• If your order has more than one item, select the item(s) that you want to exchange/return. If requesting an exchange, please include the correct size so we can pull it from our inventory as we will hold it for you!
• Select a return reason and add a note for us.
• Click Request return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions as you will be responsible for all return shipping costs.  Please consider using a shipping service where you can track the item and/or purchase shipping insurance.  Black Swan Boutique is not responsible for damages to clothing caused by improper care or handling by the delivery service.  We cannot guarantee your returned item will be received.

Please allow 5-7 business days for processing your order.  Once it has been inspected, you will be notified via email if you will a full or partial refund of store credit.  If you requested an exchange, we will email you with tracking information once your item ships.  If approved, store credit will be applied for the actual amount paid for the product(s) only as shipping is non-refundable.  Store credit may be used instantly!  Store credit must be used within 30 days of receipt. 
 
There are certain situations where only a partial refund may be granted (if applicable) which include:

• any item not in its original condition, is damaged, or missing parts (buttons, zipper, etc.) not due to our error
• any item that is returned more than 14 days after delivery

DAMAGED/DEFECTIVE ITEM
If you received an item with any problems or defects, please contact us via email at shoptheswanbtq@gmail.com within 3 days of delivery to inform us of this issue.  If we are not notified within these 3 days of receiving the item, it will no longer be eligible for replacement depending on stock or return for store credit.  You must include a photo(s) of the damage/defect with your email.
 
Black Swan Boutique is not responsible for damages to merchandise caused by improper care or handling of the shipping carrier.  Please opt for a shipping service that offers insurance.
 
Exact merchandise colors may vary due to photography lenses (professional camera/smart phone), indoor/outdoor lighting, computer monitor/phone resolution and would not be considered damaged/defective.
 

GIFTS
If an item was marked as a gift when purchased and shipped directly to you (lucky you!), you will receive store credit for the value of your return.  An online code will be sent to you via email once the item has been received, inspected, and processed pending approval.
 
If the item was not marked as a gift when originally purchased or the gift giver had the order shipped directly to them to give to you later, we will reach out to the gift giver and notify them of your exchange/return for store credit.

IN-STORE PICK UP & SHIPPING
Orders with ready-to-ship items placed during our normal business hours of Tuesday through Saturday will ship within 3-5 business days.   Orders containing a mix of pre-orders and in-stock items will ship within 3-5 business days of the pre-ordered item’s arrival to our store.  You may request an additional shipping invoice if you would prefer your ready-to-ship items be sent as soon as possible.  Our shipping time may vary due to high volume, especially during the holiday season, so plan accordingly if ordering gifts for your friends and family!

Complimentary shipping on all orders over $100 (after discounts, before taxes). We offer both USPS and UPS though may vary depending on your location.  You will receive a tracking email or text message once your order has been processed.  Please allow 24-48 hours before tracking updates.  We recommend opting for a shipping service offering insurance.  We are not responsible for lost, stolen, damaged packages once in transit and/or marked delivered, or delayed packages by the U.S. Postal Service, UPS, or DHL Express.

Both in-store and curbside pickup is available Tuesday through Friday between 12:00 pm (noon) and 4:00 pm.  Simply select the "PICK UP" delivery option at checkout.  An email will be sent to you when your order is ready for pickup.  If you prefer to meet us curbside for pickup, please call us at (405) 842-7926 or text us at (405) 742-4476 with your name, order number, and any questions/notes.

 

 

STORE CREDIT
Store credit from a return must be redeemed within 30 days of receipt.

A NOTE FROM OUR FOUNDER
We want to personally THANK YOU for shopping with the Black Swan Boutique!  We know there is a lot of competition out there for your business, and we truly value and appreciate your support of our small, family-owned business located right here in the heart of Oklahoma City! - xo, Kimberly Swan 🖤🦢👱🏻‍♀️

HOW WE WORK

Orders with ready-to-ship items placed during our normal business hours of Tuesday through Saturday will ship within 3-5 business days.  Orders containing a mix of pre-orders and in-stock items will ship within 3-5 business days of the pre-ordered item's arrival to our store.  For orders that fall under our complimentary free shipping threshold ($100), you may request an additional shipping invoice if you would prefer your ready-to-ship items be sent as soon as possible.  Our shipping time may vary due to high volume, especially during the holiday season, so plan accordingly if ordering gifts for your friends and family!

We offer USPS, UPS, and DHL though services may vary depending on your location.  You will receive a tracking email or text message once your order has been placed.  Please allow 24-48 hours before tracking updates.  We recommend opting for a shipping service offering insurance.  We are not responsible for lost, stolen, damaged packages once in transit and/or marked delivered, or delayed packages by the U.S. Postal Service, UPS, or DHL Express.

 

LOCAL PICKUP

• Both in-store or curbside pickup is available Tuesday through Friday between 12:00 pm (noon) and 4:00 pm. 
• Orders with ready-to-ship items only placed during our normal business hours of Tuesday through Saturday will be ready for pick up within 3-5 business days.
• Orders containing a mix of pre-orders and in-stock items will be ready for pick up within 3-5 business days of the pre-order item's arrival to our store.
• You will receive a confirmation email upon submitting your order and again when you order is ready for pick up.  
• If you prefer to meet us curbside for pickup, please call us at (405) 842-7926 or text us at (405) 742-4476.

 

SHIPPING

• Complimentary shipping on all orders over $100 (after discounts, before taxes)!
• Orders with ready-to-ship items only placed during our normal business hours of Tuesday through Saturday will ship within 3-5 business days. 
• Orders containing a mix of pre-orders and in-stock items will be ready for pick up within 3-5 business days of the pre-order item's arrival to our store.
• Orders processed on Saturday will ship on the following Tuesday.
• You will receive a confirmation email upon submitting your order and again when you order has shipped with tracking information.  Please allow 24-48 hours before tracking updates.  Be sure to check your spam folder if you do not receive either email in your inbox.
• We recommend opting for a shipping service offering shipping insurance. 
• We are not responsible for lost, stolen, damaged packages once in transit and/or marked delivered, or delayed packages by the U.S. Postal Service, UPS, or DHL Express.